Where precision meets dialogue
Whether you're refining analytical frameworks or exploring how our platform integrates with your existing workflow — we're here. Not with scripts, but with conversations that matter.
Start something specific
Share what brings you here. Technical inquiry? Platform demonstration? Integration questions? Each message gets routed to someone who actually handles that area.
Coordinates in the real world
Songshan District positions us near multiple transit options and Taipei's financial corridor. If you're planning a visit, the alley system can be tricky — call ahead and we'll walk you through it.
When we're actually available
Standard weekdays
Monday through Friday, 9:00 to 18:00 Taiwan time. Email gets checked more frequently than phone during these windows.
Weekend protocols
Office closed, but urgent platform issues get monitored remotely. Expect slower response — we're not ignoring you, just operating with skeleton coverage.
Time zone considerations
If you're connecting from North America or Europe, there's an 8-16 hour offset. Asynchronous communication via email typically works better than scheduling live calls.
What happens after you send something
No auto-responders pretending to be helpful. Here's the actual sequence once your message lands with us.
Initial acknowledgment
Within 4 business hours during weekdays, someone confirms receipt. That's not a solution — just proof we've got it and assigned it to the right person.
Substantive response
Technical questions usually take 24-48 hours. Platform demonstrations or partnership inquiries might need a week because they involve coordination across teams.
Follow-through if needed
Complex situations don't resolve in one email. If your inquiry requires ongoing dialogue or scheduled implementation, we'll propose a realistic timeline rather than overpromising speed.